Frequently Asked Questions (FAQ)
Do you take credit cards securely online?
Yes, We use the Paypal payment processing network. Your transactions are safely secured
and encrypted to help prevent online credit card fraud.
Which credit cards do you accept?
Payment methods accepted are:
What format are the photos in?
All Grapek Photography Online photos are in JPG format.
Do you add photos on a regular basis?
Yes. We add photos as they are taken. Check back often to see more photos.
Can you print your photos on other materials or in different sizes than those offered in the site?
Yes. Using unique printing technology we are able to produce quality prints on
many different materials such as canvas, silk, jute and more. As our images are
taken with digital cameras, we can produce extremely high definition images. This
enables us to print any image up to 5 meters (16.5 feet) in width. If you like to order
your image in custom size or material, please contact us directly
Can I submit photos to sell?
Right now the only photos that we sell are the ones taken by Grapek Photography Online.
In the future we may consider this.
Do you offer refunds?
Once your purchase is made we can not offer a refund. The reason for this policy is because we print
all of our photos to order. On occasion we will make exceptions on a case by case basis.
Are there any restrictions on my use of the Grapek Photography Online photos that I download?
Yes. While Grapek Photography Online offers great freedoms and a wide ranges of uses, we do
not allow the redistribution of our photos, or allow the use of our photos within products that are mass
distributed in any type of archive format.
Are you allowed to sell photos of models and other people?
Yes. All images with recognizable faces which are for sale on this site have signed model release
forms. Some photos are on this site which are not for sale. These images are used primarily to demonstrate
Howard's photographic capabilities (his online portfolio). All of those photos have the appropriate subject's
permission to display on our site.
How long will it take to deliver my prints?
Depending on the combination of items you order, the order processing time may vary. In order
to maintain competitive shipping rates, we ship all similar items in one shipment.
In the event that an item is temporarily out of stock or on backorder, we may hold the rest of your items until the item is restocked. As soon as it arrives in our warehouse, we will ship your entire order to you in one shipment.
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Average Order Processing Times per Item
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| Type | Order Processing Time |
| Prints, Photos, Calendars | Usually 48 hours |
| Canvas & Special Order Prints | 5 to 7 business days |
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Note:
If you order a combination of Prints and Special Order Prints, the order processing time may be 5-7 days because we will ship those items together in one shipment.
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Average Delivery Transit Times
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| Delivery Method | Transit Time |
| Standard Delivery | 3 - 7 business days after processing |
| 2nd Day Delivery | 2 business days after processing |
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NOTE:
Selecting 2nd Day Shipping does not mean you will receive your order in 2 days.
It means that after your order is processed, we will ship it via 2nd Day delivery service.
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How do I track my orders?
As soon as your order ships, we will e-mail you a Shipping Confirmation. we include the Tracking number
in your Shipping Confirmation e-mail.
We use multiple carriers and services to ship our products. Should you have any questions regarding
your shipment, please contact the carrier for assistance.
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